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100% AI-Powered Customer Service Automation
This project was developed for companies that need to scale their customer service without
losing quality. The chatbot uses artificial intelligence to understand conversation context
and respond naturally and personally.
The system learns from each interaction and can be trained with company-specific documents,
FAQs, and knowledge bases. Beyond customer service, it performs automatic lead capture and can
schedule meetings directly on the sales team's calendar.
Uses the most advanced AI models for natural language understanding and contextualized response generation.
Identifies sales opportunities during conversations and automatically registers qualified leads in the CRM.
Checks availability and schedules meetings directly on the sales team's Google Calendar.
Robust architecture with Sidekiq for high-scale message processing without performance loss.
Maintaining context in long conversations without exceeding AI model token limits.
Implemented a progressive summarization system that condenses old messages while keeping relevant information, combined with RAG (Retrieval Augmented Generation) to fetch specific context when needed.
AI APIs can have high latency, causing poor user experience on WhatsApp.
Created a streaming system with status messages ('typing...') and asynchronous processing that sends partial responses when available.
Get in touch to discuss how I can help with your next project.